Returns & Refunds

Returns & Refunds

At Jilicharm, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a straightforward return process:

• Return Window: You have 7 days from the delivery date to request a return.

• Eligibility: Items must be unused, in original packaging, and in the same condition as when you received them.

• Refunds: Once we receive and inspect your return, we’ll process your refund to the original payment method. Depending on your bank or payment provider, this may take 3-5 business days.

• How to Request a Return: Please contact us at support@jilicharm.com with your order details, and our team will assist you through the return process.

• Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or there was an error on our part.

• Exchanges: If you’d like to exchange your item for a different product, please reach out to us, and we’ll be happy to help with the process.